An incredibly exciting role has been created at Nottingham Rugby. See below for details.


General Manager

Revision Date: 5th June 2019  

Position Title:

General Manager   Department: Club Operations
Reports To: Chief Operating Officer   Location: Lady Bay
Responsible For:  

Office Administrator, Community Department, volunteers and match day staff including bars & catering / stewards.


  Period: Permanent
Hours: 37 p/w full time. The nature of this work will require evening and weekend work.    


Position Summary:


The successful candidate will be responsible for all non-rugby aspects of the club. Working directly with and reporting to the Chief Operating Officer you will be responsible for; staff management & development, match day operations, food and beverage operations, club sales (i.e. ticketing, merchandise) match day hospitality, events and the community departments delivery.

The role will support the development of a wide-ranging team of volunteers and paid staff within the club to ensure the successful implementation of the clubs’ action plans and income generation targets.  The post holder must have high quality interpersonal skills, be able to motivate people and have a proven track record of working as part of a team.

The club has significantly increased the income generated by non-rugby events over the past twelve months and we believe there is capacity to grow this significantly over the next twelve months.  You will show passion, knowledge and ambition to ensure that this growth is achieved, whilst developing a team of staff and volunteers to deliver the events.

You will take a leading role in supporting the clubs Chief Operating Officer to increase revenue into the club though sponsorship, proactively managing sponsorship accounts.


This post is full time, 37 hours per week, including evening and weekend working.  The postholder will manage and lock down site at all home matches and ensure the same process is followed for all events.

Position Details:



Key Accountabilities


 Indicators of Effectiveness
General Duties
To manage the successful operation of the Nottingham Rugby Cub office and its staff, including external contractors (bars & catering) and all 3rd party companies. Positive working environment – “Part of the Team!”
To manage agreed staff (staffing structure enclosed) to achieve individual and collective targets, ensuring support to achieve these and regular monitoring. Good staff environment & morale

Individual staff targets met


Work with the Chief Operating Officer and members of the board to achieve income targets throughout the club, whilst managing associated costs. Understanding of and growth of income streams. Managing staff to achieve agreed targets. Managing costs at agreed levels.
Ensure that all documentation required by the club & Rugby Football Union is to a high standard.  This will include the RFU’s annual audit and all match day paperwork. All paperwork complete and stored appropriately on the server on a match by match basis. Successful 100% audit completion.
Ensure that the marquee and grounds are kept clean and tidy at all times and that any agreed repairs are undertaken. Marquee and ground checks complete.
Provide income and expenditure reports on a monthly basis as agreed with the Chief Operating Officer, to include; hospitality, events, bar & match days. Monthly income and expenditure reports on target against P&L.
Work with the Press & Marketing Officer to monitor, develop and grow appropriate databases to support the growth of ticket sales, hospitality and sponsorship Database development
Promote and manage the process for the clubs’ allocation of England international tickets. Process for ticketing followed & income received. 100% satisfaction from ticket holders.
Event Planning & Management
Manage and deliver a programme of high-quality events at The Bay throughout the season, operating within the clubs Event Management Plan restrictions, ensuring that income targets are met. Increase the number of successful & profitable events operated at The Bay.

Increase income generated as per the P&L.

Production of an annual calendar of events

Creation and training of an events team including volunteers and paid staff who are capable of delivering an ever-increasing number of events at The Bay. Fully trained events team in place by August 2019.
Ensure that the venue is promoted in a wide variety of ways to ensure that income generation is maximized for the club. Number of event enquiries received as a result of increased media & social media.
Proactively develop relationships with external agencies and companies to increase the income through events. Income targets agreed and set within the marquee events programme and reported.
Coordinate and manage the delivery of benefits to designated sponsors agreed with the Chief Operating Officer. Sponsors benefits packages delivered in a timely manner. Planned calendar of sponsors benefits.
Renew all sponsorship packages as agreed with the Chief Operating Officer. Sponsorship targets met on an annual basis.  Renewals completed by end June annually.
Identify, generate and deliver new sponsorship opportunities for the club, working with the clubs Chief Operating Officer. Number of new sponsors and income generated.
Catering & Bars
Work with the bars manager to ensure that the bar meets the needs of clients for match days and events, including agreed staffing levels. Regular meetings with bars manager and bar fully activated for each match and event.

Staffing at agreed levels.

Ensure that stock taking procedures are in place and reviewed following each match day / event. Stock take completed weekly.
Meet and keep all records of all legislation required for the catering & bars. Records up to date and complete, with any additional actins undertaken.
Liaise effectively with catering companies in a timely manner for both match days and events. Feedback from catering teams.
Ensure that catering meets clients’ needs. Client feedback.
Match Day / Hospitality
Manage and plan match days for both Nottingham Rugby and Nottingham Trent University, including Health & Safety / Stewarding. High quality, safe match day experience for all supporters.
Manage finances on a match day, ensuring that all income & expenditure is accurately recorded and banked. All actions completed by a Tuesday following a match.
To proactively drive sales in corporate hospitality for all match days at The Bay, ensuring that all sponsors receive regular updates throughout the season. Hospitality targets reviewed and monitored.

Sales income targets met.

Monthly calls to targeted hospitality clients.

Keep an accurate database of all sponsorship hospitality packages, providing a game by game analysis. Database completed following matches.
Manage and support staff to ensure that all match day operations are to a high standard Management of staff is effective to create a brilliant experience.
Ensure that the website and social media is utilised to promote sales in hospitality. Number of website & social media posts. Number of new hospitality sales.
To manage a high-quality match day experience for all of our hospitality customers, working with our catering partners and bars manager. Feedback from guests.
Ensure the organization of Match Day Experiences, 50-50 competitions, man of the match presentations, speeches for match days and the appointment of players for match day responsibilities. Management of match day activities.
Ensure that all facilities meet the expectations of users, i.e. changing rooms, toilets, lighting, power, etc. Site checks are completed.
Support the clubs finance team to ensure that all office records are kept up to date in a timely manner and that all match day and event banking is accurate and appropriate spreadsheets completed. All required databases completed in a high quality and timely manner
Ensure all income is recorded in a timely manner and banked within 48 hours. Banking & finance records.
Manage the clubs’ debtors list in conjunction with the finance team. Up to date debtors list.
Liaise with players/staff regards any issues with pay/expenses and resolve in a timely manner. Issues resolved in a timely manner.
Provide support to the Office Administrator to ensure that both the online and match day ticketing is of the highest standard. Ticketing functional.
Oversee the match day ticketing process delivered by the Office Manager to ensure it meets supporters’ expectations. Match day processes followed. Supporter comments. Increased ticket sales and match day experiences sold.
Accurately monitor ticket sales for match days providing reports to the Chief Operating Officer and Board following each match. Match reports and evaluation.
Community Department
Manage the delivery of a variety of Community Programmes, providing reports as required including;

1.    The Cassidy Group

2.    Hall-Fast North Notts Community Partnership

3.    Rushcliffe Borough Council

4.    Bilborough College

5.    Schools & Clubs

Individual programme targets met


Staff management & meetings



Necessary Skills and Attributes:



Skills and Attributes




·         Academic/Technical Qualifications


§  O Level / GCSE grade A-C (or equivalent) English and Mathematics

§  Higher, or further education qualification desirable, but not essential

·         Knowledge and Experience §  Events management and planning experience

§  Previous staff management experience

§  Track record of increasing income in a variety of areas

§  Financial Management Experience

·         Computer Skills §  IT literate, knowledge of Windows (Excel, Word, PowerPoint and Outlook)

§  Database management (Excel and/or Access)

·         Communication Skills §  High quality line management experience

§  Enthusiasm & Passion

§  Ability to be persuasive and communicate on a variety of different levels

§ Excellent customer service skills and a high level of professionalism

§ Friendly & helpful personality

·         General §  Full clean driving licence

§  Self-motivated and good at working as part of a small team

§  Flexibility to support the club’s growth and development, particularly with events

§  Organised and good attention to detail

§  Working on own initiative

§  Keen interest in activity and health

§  Ability to develop quality working relationships

§  Desire to undertake any other tasks to support the development of the business.


Key Relationships:


Within the Company:


  • Chief Operating Officer – Steve Smith
  • Finance – Administration/book-keeper (tbc), Finance Director
  • Press & Marketing Officer – Joe Soltysik
  • Office Administrator – Dan Soltysik
  • Community Team – Sam Bignall & Josh Salathiel
  • Rugby Department coaches, staff and professional players
  • Operations Director – Chris Simon
  • Other Directors and Shareholders


External to the Company:


  • Sponsors and corporate partners
  • Individual customers, fans and supporters
  • The rugby community – local clubs and organisations
  • Bars & Catering companies
  • Schools & Education Partners


Remuneration & benefits:


Salary for this position:           £25,000-£30,000 p/a, dependent on candidate.

Full time, although part time / job share considered for the right applicant.


Holiday entitlement:                20 days, plus bank holidays and days off in lieu following company policy.


Other benefits:                        Training and development opportunities




To apply for this position, please send your covering letter and CV to Steve Smith, Operations Manager by no later than Thursday 20th June 2019, 12.00noon.


Interviews for the position will be held on Thursday 27th June 2019.


For further information or an informal discussion please contact Steve Smith on 07809 705418.


To find out more about Nottingham Rugby please visit